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Terms of Use (JV Hotel Privilage Card)


  • JV HOTEL PRIVILEGE CARD annual fees is MYR 30.00/=.


  • Card holder must present NRIC and JV HOTEL PRIVILEGE CARD upon check-in to enjoy discount and accumulate points.

  • Not allowed to check-in privilege room rate without showing/lost your privilege card.

  • Not allowed to check-in if the privilage card is full name and details different with the guest NRIC or passport.

  • Limited to check-in 2 (two) hotel rooms with a single privilege card only.

  • Limited to redeem 2 (two) hotel rooms with a single privilege card only, subject to availability of the free room allotment.

  • JV HOTEL PRIVILEGE CARD is not transferable or cannot be shared or used by other persons for whatever purpose, and is for the exclusive use of the card holder. Cardholder must bear responsibility for any misuse.

  • JV HOTEL may not responsible for any damage or lost card replacement fees. 

  • If a JV HOTEL PRIVILEGE card is stolen, lost or damage, a fee of MYR 15.00/= will be charge for a replacement card. 

  • JV POINT will be transfer into the replacement card from the lost or damage card.

  • Replacement card will not renew the expiring date.

  • The stolen, lost or damage card will be terminated / suspended immediately upon request a new replacement card.

  • Points and Benefits are not transferable, have no monetary value and not exchangeable for cash. Points will automatically be cancelled or forfeited if not redeemed by the Cardholder within its validity period determined by the operator from time to time or prior to expiration date of the Card. 

  • JV HOTEL PRIVILEGE CARD is not a credit or payment card.

  • JV HOTEL PRIVILEGE CARD discount is only available in LOW SEASON. Collect point in all season.

  • Membership cardholders get FREE COFFEE AND TEA in every PEAK SEASON.

  • Hotel rooms cannot be redeem in PEAK season and SUPER PEAK season.


            Redeem JV HOTEL room points

            General Room With No Window          800 JV POINTS / PER NIGHT

            General Room With Window                900 JV POINTS / PER NIGHT

            Standard Room With No Window      1500 JV POINTS / PER NIGHT

            Guest Room With No Window             1300 JV POINTS / PER NIGHT

            Triple Room With No Window             2000 JV POINTS / PER NIGHT

            Superior Room With No Window        2300 JV POINTS / PER NIGHT

            Deluxe Room With No Window           2500 JV POINTS / PER NIGHT    


  • All room reservations are based on a first-come, first-served basis. It is subject to room availability.

  • Once the redeem hotel room has been confirmed, no amendment, cancellation or extension of validity period will be entertained.

  • There will be no refund of JV Points paid on the rooms cancelled.

  • The Cardholder shall not have any right or interest in any money paid by the Merchants to the operator in relation to or in connection with the Points being accorded to the Cardholder and is not entitled to claim or take any action against the operator for any benefits, income or profits that may be gained by the operator from the management of such money.

  • JV HOTEL reserves the right to decline the issuance of or withdraw the JV HOTEL PRIVILEGE CARD point at any time or terminate membership as and when necessary without notice.



Check In & Check Out Time
Check-In Time : 1500 HRS, Check-Out Time : 1200 HRS.
Early check-in or late check-out is subject to availability at the time of arrival or departure.
Early check-in or Late check-out subjected to surcharge.

Early check-in: additional 50% of the current date room rate.

Late check-out: 1300hrs - 1500 hrs additional 50% of the current date room rate.

Late check-out: after 1500 hrs, a fee equal to one night’s room rate will apply.

Minimum Age Requirements

All guest must be 18 years old to confirm accommodations at JV HOTEL.

For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.

Hotel Payment Policy

We are accepting:

  • Cash (Malaysia Ringgit only)

  • Master / Visa Credit Card or Debit Card (0% service charge)

  • Online Fund Transfer (Instant transfer only)

  • Cash Deposit

  • Local Order (L.O)

Full payment is required upon check-in.

We are not accept any bank cheque.

Refundable Security Deposit

Refundable security deposit of MYR 50.00 per room is required upon check in. Refundable security deposit can be pay by cash or pre-authorise on valid credit card or debit card.

Fees and Taxes

6% Goods and Services Tax, MYR 2.00 per room per night for Penang Local Government Fee.

A tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Reservation & Reservation Deposit

All room reservation are based on a first-come, first-served basis, subject to room availability.

We are request 50% of the reservation deposit from the total amount for guarantee booking to walk in guest or group booking.

All reservation deposit is non refundable.

Cancellation Policy

Any cancellation or "no-show" will incur fully charge.

The management has the right to release the reservation room after 1800 hrs without prior notice.

Hotel room rates & Promotions

Hotel room rates / Promotions are subject to change without prior notice. For more details, please call us or visit us in the JV HOTEL reception counter.

Pet policy

Strictly forbidden to bring pets or animal into hotel area.

JV Hotel reserves the right to alter the terms and conditions or withdraw any promotion at any time without prior notice.

Bandar Tasek Mutiara
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