JV HOTEL POLICIES
Check In & Check Out Time
Check-In Time : 1500 HRS, Check-Out Time : 1200 HRS.
Early check-in or late check-out is subject to availability at the time of arrival or departure.
Early check-in or Late check-out subjected to surcharge.
Early check-in: additional 50% of the current date room rate.
Late check-out: 1300hrs - 1500 hrs additional 50% of the current date room rate.
Late check-out: after 1500 hrs, a fee equal to one night’s room rate will apply.
Minimum Age Requirements
All guest must be 18 years old to confirm accommodations at JV HOTEL.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Hotel Payment Policy
We are accepting:
Cash (Malaysia Ringgit only)
Master / Visa Credit Card or Debit Card (0% service charge)
Online Fund Transfer (Instant transfer only)
Local Order (L.O)
Full payment is required upon check-in.
We are not accept any bank cheque.
Refundable Security Deposit
Refundable security deposit of MYR 50.00 per room is required upon check in. Refundable security deposit can be pay by cash or pre-authorise on valid credit card or debit card.
Fees and Taxes
6% Goods and Services Tax, MYR 2.00 per room per night for Penang Local Government Fee.
A tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
Reservation & Reservation Deposit
All room reservation are based on a first-come, first-served basis, subject to room availability.
We are request 50% of the reservation deposit from the total amount for guarantee booking to walk in guest or group booking.
All reservation deposit is non refundable.
Any cancellation or "no-show" will incur fully charge.
The management has the right to release the reservation room after 1800 hrs without prior notice.
Hotel room rates & Promotions
Hotel room rates / Promotions are subject to change without prior notice. For more details, please call us or visit us in the JV HOTEL reception counter.
Strictly forbidden to bring pets or animal into hotel area.
JV Hotel reserves the right to alter the terms and conditions or withdraw any promotion at any time without prior notice.